Problem Statement

DentUrgent faced some tough challenges as the appointments needed to be booked outside normal working hours, during school holidays, official holidays and during normal working time. With conventional manual process where patient calling to book appointment; there was need for team of assistants to support 24 * 7 calling desk. This also did not give much flexibility to patients to choose convenient schedule and there was big dependency on availability of assistants. It also had other challenges such as patient data could not be validated by patient themselves. Possibility of requesting booking fee to the patient was very lengthy process. Registering the patient data for the appointment became time consuming as it had to be also used for further analysis for marketing and reviews. Also, the patient data had to be manually entered within multiple systems such as appointment system, dental care system, payment system and accounting software. This increased risk of patient data security and integrity. Recognizing these challenges, DentUrgent realized the need to update their appointment system to make things smoother and more efficient for both the DentUrgent team and the Patients.

Benefits

DentUrgent reaps substantial benefits, transforming its appointment management system and foreseeing scalability in appointment bookings with tailored solution developed by Horus Consulting. This not only benefitted in saving time but also costs related to Manual Booking process.

Efficient Appointment Management

DentUrgent experienced a significant improvement in the patient experience with the implementation of the backend API and online appointment booking system. Patients could conveniently schedule appointments from the comfort of their homes, reducing the need for in-person visits and phone calls.

Enhanced Scalability

The implemented solutions not only solve existing challenges but also paved the way for DentUrgent's future growth. With a more streamlined and scalable appointment booking process, DentUrgent can confidently expand its services to multiple locations and multiple dentist calendar management. The solution is designed in accordance with flexible cloud architecture which helps to reduce operational costs while having flexibility to growth.

Secuirty

The designed flexible architecture keeps Security as one of the major key areas. Right from development using Azure Cloud solutions to secure payment, security has been driving factor. The SSL certificates have been used for better protection. Handling patient information with care and secure storage, we ensure a trustworthy and confident dental care experience for you.