1. General Conditions

The following conditions shall prevail over any inconsistent clauses contained within the Terms of Business:

• 1.1
  Only when Phase 1 of the payment is made the project will be assigned for development rollout.
• 1.2
  The Phase 1 payment consists of Partial Development cost and Infrastructure costs. Infrastructure will be solely managed by Horus Consulting B.V. and client has no management rights during the Maintenance and Support (M&S) period.
• 1.3
  On Completion of the project, formal approval date will be signed with the Client as start date of the maintenance contract. Once the project is approved by the client, which means the development is completed. Then the maintenance period of 1 years starts with specific start/end time.
• 1.4
  The Maintenance contract is for period of one year calculated as per clause 1.3
• 1.5
  Any cosmetic or small design changes needed on the Integration data can be done after the project is Live for the defined period. They will be done based on written communication with the client. These small changes are permitted without any extra cost for 30 days after the project is Live.
• 1.6
  In case of Structural Or design changes needed after the 30 days period mentioned in clause 1.5 has ended will be done on extra costs as then discussed/agreed with the Client and Horus Consulting B.V.
• 1.7
  The Support on maintenance on the Integration Project will be given for agreed period. The guidelines for the support are as follows
• 1.7.1
  This Project will have Basic maintenance package assigned; the cost of this package is already included in the agreed price for specified period as defined in the contract. (Refer 4.1)
• 1.7.2
  Refer the Maintenance package service guidelines for more information.

2. Payment Terms

• The following payment conditions will apply for individual project only and declared clearly the contract. If there are any other Maintenance and Support (M&S) options chosen then the payment conditions for that will be defined under Maintenance and Support (M&S) Contract.
• Payment will be done in three parts for this project as mentioned below. This is standard process of payment cycle, until and unless specified differently in the written documents by both parties.

2.1 Project Initiation

The Client will pay 50% of the agreed project fee as advance to Horus Consulting B.V. This concludes client’s intension in doing business with Horus Consulting B.V. Only when the payment is done Horus Consulting B.V. will assign the resources for the project.

2.2 User acceptance testing

Horus Consulting B.V. will Inform client about the Test phase of the product. In this Phase the client can check and suggest changes. These changes are documented and agreed by both parties. This phase consists of 2 weeks of fixing the changes requested, unless extra times requested by either of the parties. When Client is informed that the product is ready for testing the client will pay 30% of the agreed project fee within one week.

2.3 Project Approval

Horus Consulting B.V. will inform the client about the Completion of the Test Phase. In this Phase the client will crosscheck on the agreed changes made. Once these changes are fulfilled the client will release the final 20% of the payment of the project. During this phase also, the agreed Maintenance and Support (M&S) contract date will be signed by both parties.

3. Maintenance Support Guidelines

• This Section defines different level of Maintenance Support guidelines provided by the company. These guidelines are directly dependent on the contract. For extended Support and Exclusive Support Specific contract guidelines will be signed by both parties. The Service level agreement and payment condition on these levels are defined below.

3.1 Basic Support

In this package you will get the basic needed support as agreed during the contract offer. The SLA (Service Level Agreement) for this support is 1 week. The requested changes are made based on the SLA specified. No dedicated resources/team is assigned for this service. The response time from the Maintenance team is based on defined SLA. The support is not available during weekend or any public holidays depending on the Country where the Support team resides. This does not include any new development.

3.2 Extended Support

In this package you will get the Extended Support as agreed during the contract offer. The SLA (Service Level Agreement) for this support is 3 days. The requested changes are made based on the SLA specified. No dedicated resources/team is assigned for this service. The response time from the Maintenance team is based on defined SLA. The support is not available during weekend or any public holidays depending on the Country where the Support team resides. In this Support guideline Senior guidance team is assigned for technical responses. This does not include any new development

3.3 Exclusive Support

In this package you will get the Exclusive Support as agreed during the contract offer. The SLA (Service Level Agreement) for this support is 1 day. The requested changes are made based on the SLA specified. Dedicated resources/team is assigned for this service. The response time from the Maintenance team is based on defined SLA. The support is not available during weekend or any public holidays depending on the Country where the Support team resides. In this Support guideline Senior guidance team is assigned for technical responses. This does not include any new development.